PARENT FAQ

This information is here to help you with some of our most common questions. If you do not see an answer to a question you are looking for please contact us.

Who can I contact in an emergency?

In the United States & Ecuador:

Philip J Payne: Program Director

Phone- 1(805)823-5839

Email- ppayne@livingandlearninginternational.com

In Ecuador:

Bryan Cole: Assistant Program Director

Phone- 1(719)258-8754

Email- cole.bryanc@gmail.com

In the United States:

Heidi Williams: Administrative Assistant

Phone- 1(209)678-6848

Email- hwilliams@livingandlearninginternational.com

What should I expect?

It is a wonderful experience to have your children studying in an International setting.  It is also stretching and scary.  We want you to know that we will do everything possible to insure that your college student has a safe and lifeimpacting experience. Several of us onstaff have had our own children study in other countries and know first-handwhat it is like to let our own children go to a foreign land.

Can I visit my child?

L&LI encourages visitors and parents to see and experience student life in a different country during students’ time abroad. Due to program activities, there are blocks of time where visitors are not permitted. Please consult the semester calendar to be aware of these dates and times, particularly the Visit/Family week dates. This time is an ideal visit of 4 to 5 days, including a weekend. Parents and visitors alike are expected to prepare all travel plans, lodging, and activities during their stay. L&LI staff will be available to offer information, suggestions and assistance to visitors. Parents and visitors should understand that while visiting, the students are still expected to attend classes, internships, and other program activities. All costs associated with visiting are the responsibility of the parent and/or visitor.

How do I communicate with my child?

Staying in touch is a fantastic way to share in your son or daughter’s semester in Ecuador. We would recommend Skype or email as the best way to do this.

Can I send mail or a package?

Receiving mail is always a highlight. Please send cards and letters. If you decide to send a package – please remember that anything bigger than a 5 x 7 padded envelope probably will not arrive in time to your student. Mail all packages to :Your child’s name/Quito Semester AbroadYouth WorldCasilla 17- 17-691Quito, Ecuador South America

Health and safety information

Safety: Student safety is L&LI’s highest priority. Due to L&LI’s long experience with risk assessment, emergency preparedness, and crisis managament, L&LI is able to adapt quickly to dynamic international challenges. Given that socioeconomic, political, environmental, and medical conditions vary, L&LI specifically tailors health, safety and security measures to current circumstances.

L&LI staff are dedicated to addressing health, safety, and risk management issues first from a preparation and prevention approach to reduce risks and second, from an incident response approach that functions 24 hours a day, 7 days a week. The various types of health and safety situations that arise for individual students are reported to the RCs or Director of Student Life, who works with the Assistant Director and Program Director to respond carefully,appropriately, and swiftly. L&LI staff are trained in risk assessment and crisis management. L&LI infuses safety and security throughout the program curriculum. Key elements of the L&LI model help minimize in-country safety, including:

° Orientation: during the initial orientation period, L&LI staff educate students about potential safety risks and strategies for students to keep themselves safe within their new context. L&LI staff provides further safety and security briefings at key junctures throughout the semester, most notably at times of movement or travel to different locations throughout the country, and at times where public transportation is utilized.

° Homestays: homestays provide students with grounding in the local culture, critical to building realistic perceptions of risk. Host families help students navigate their new surroundings by providing firsthand exposure to local norms, modeling culturally appropriate behavior, and giving precautionary advice about the local environment. Total safety cannot, of course, be guaranteed abroad just as it cannot be guaranteed anywhere. L&LI is committed to taking necessary steps to maximize student safety.

Health Information: You should talk to your doctor about the trip and any possible restrictions that may be necessary for you during the program. In particular, you should talk to your doctor about anti-malarial drugs and possible side effects. Be sure to discuss the current medications you are taking and how they may interact with other drugs or required vaccinations. The Center for Disease & Prevention (CDC) website (http://www.cdc.gov/travel) provides comprehensive health information and advice for general travel abroad. This site should answer most of your health-related questions and provide links to additional resources.

Medical Insurance: Medical insurance is included in the price and covers the program participant for the official on-site period of program. This is not an optional benefit; every Living and Learning participant will be covered by medical insurance coverage. Living dand Learning requires that all students have comprehensive insurance and has arranged for a group insurance policy. The benefits of the coverage include the following:

  • ACCIDENTAL DEATH AND DISMEMBERMENT BENEFIT
  • MEDICAL EXPENSE BENEFIT
  • REPATRIATION OF REMAINS BENEFIT
  • EMERGENCY MEDICAL EVACUATION
  • EMERGENCY REUNION BENEFIT
  • TRIP INTERRUPTION BENEFIT

Medical costs due to sickness, illness, or injury are the responsibility of the student. Any questions regarding insurance coverage, filing a claim, or medical bills should be directed to the Program Director. Be aware that the insurance provided is supplementary to any additional insurance coverage the student may already have; claims must be submitted to the student’s primary insurer first. L&LI has no control over any primary insurer’s policies or decisions regarding coverage.

**L&LI’s insurance does not cover pre-existing conditions that may result in emergency medical care. Consult with your physician regarding medications and/or treatment you may need while abroad. Depending on your physician’s advice, you may want to maintain, or purchase, additional health insurance that can be used overseas for certain conditions.**